privacy policy

Privacy Policy

This policy sets out how Pattesons Glass Ltd collects and uses data when using this site.

We process personal information to enable us to sell our goods and services to our customers; to promote and advertise our services; maintain our own accounts and records and to support and manage our employees.

We process information relating to the above reasons/purposes. This information may include:

  • personal details
  • good and services
  • financial details
  • lifestyle and social circumstances

We process personal information about:

  • customers
  • suppliers
  • professional advisers and consultants
  • enquirers

We sometimes need to share the personal information we process with the individual themselves and also with other organisations. Where this is necessary we are required to comply with all aspects of the GDPR. What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.

Where necessary or required we share information with:

  • associates and representatives of the person whose personal data we are processing
  • business associates
  • suppliers
  • financial organisations
  • consultants and professional advisers
  • credit reference agencies
  • debt collection agencies
  • central government

 

Privacy & Security

This Shopping cart is secured by a 128bit Secure Socket Layer (SSL) certificate. This means any of the information that is sent to us via this shopping cart is encrypted before being sent over the network. When entering information, you will see a secure padlock icon in the bottom right hand corner of your browser. Any credit or debit card information you send is processed by Sage Pay, a market leading secure payment gateway merchant. We will not share any of your information with any other 3rd party.

Returns & Replacements

We try our best to ensure that your order reaches you in perfect condition, however due to the nature of the product, from time to time we accept there will be some damages. If you would like to return your order in the event its damaged, please call our sales team on 01472 340005 and we will be happy to collect or replace it at our cost. If there are individual items broken we will offer you a refund proportionate to the value of your order or send extra items on your next order to replace the broken items. We advise all customers to contact us within 7 days of delivery if there are any problems with orders whether it be damaged or missing items or any other issues. If you have any questions our Sales Team will be able to discuss them with you.

It’s not an issue if you’ve ordered the wrong item, whether it’s too big, too small or too many. Just give us a call to discuss it within 7 days of delivery. We are happy for them to be returned in their original packaging and at your own expense. Unfortunately, we will have to ask you to cover the cost of the original delivery cost too. Our sales team can talk this through with you.

We ask that you do not return anything without prior arrangement

Find Us

Pattesons Glass Ltd, No. 25 Atlas House, Estate Road 8, South Humberside Industrial Estate, Grimsby, N.E. Lincolnshire, DN31 2TG

Call us

+44 (0)1472 340005
Mon - Thurs: 8:30am - 5pm, Fri: 8:30am - 3pm

Get in Touch Now

Payment & Pricing

Payment can be made by credit or debit card. We currently support the following card types:

  • Visa
  • Visa Delta/Debit
  • MasterCard
  • Solo
  • UK Maestro

For other methods of payment please contact our sales team.

Copyright

The content (content being images, text, sound and video files, programs and scripts) of this website is copyright © Pattesons Glass Ltd (not pattersons glass). All rights expressly reserved. You agree to abide by all copyright notices and restrictions attached to the content and not to remove or alter any such notice or restriction.