Q&A

Before you drop us an email or pick up the phone with a question, chances are that someone else has already asked the question. We have listed the most frequent of them below. In the rarity that we haven’t answered your burning question, drop us an email, or give us a ring we are always happy to help.

Q: Can I buy in bulk quantities?

A: Of course. Drop us an email or pick up the phone, it will be great to speak to you

Q: When will I get my order?

A: We offer two different types of shipping, standard and premium. Standard will take 3-5 working days, but is often quicker. Premium delivery will be the next working day, if ordered before 11am. When you checkout and pay, you get to choose which option you want. If you want delivery on any specific day please do get in touch and we will try our best to help.

Q: What courier do you use?

A: We use APC and FEDEX Couriers who have a great proven record with us for delivering our goods. We highly recommend them!

Q: Can I come and collect my order?

A: Of course you can do this but please give us 12 hours notice to get your order ready so you are not waiting.

Q: Do you sell plastic bottles?

A: We are currently looking into the possibility of stocking plastic’s so for more information please ring our office.

Q: I have received my order, and some of my jars / bottles broken.

A: However carefully we pack them, this does happen very occasionally. Please send an email, stating your order number, and what is broken. Please could you also send some pictures so that we can claim of the courier. Please see our Terms & Conditions for full details and restrictions.

Q: I have received my order, but there are some parts missing.

A: Sometimes, different parts of orders are in different packs or bags, and they get separated during transit. If you email sales@pattesonsglass.co.uk with your order number and what is missing, we will get on it and track down what has happened!

Q: If we have Failed to answer your question

A: If we have failed to answer your question already please don’t hesitate to email us or give us a ring on 01472 340005 we are always happy to help and will be able to deal with any queries on the spot.