Customer Service

Customer Service

Privacy Policy

This policy sets out how Pattesons Glass Ltd collects and uses data when using this site.

We process personal information to enable us to sell our goods and services to our customers; to promote and advertise our services; maintain our own accounts and records and to support and manage our employees.

We process information relating to the above reasons/purposes. This information may include:

  • personal details
  • good and services
  • financial details
  • lifestyle and social circumstances

We process personal information about:

  • customers
  • suppliers
  • professional advisers and consultants
  • enquirers

We sometimes need to share the personal information we process with the individual themselves and also with other organisations. Where this is necessary we are required to comply with all aspects of the GDPR. What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.

Where necessary or required we share information with:

  • associates and representatives of the person whose personal data we are processing
  • business associates
  • suppliers
  • financial organisations
  • consultants and professional advisers
  • credit reference agencies
  • debt collection agencies
  • central government

Cookies

We have a number of cookies in use on this site – When necessary or required the following cookies may collect personal information.

Cookie declaration last updated on 24/05/2018 by Cookiebot:

Necessary (1)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name Provider Purpose Expiry Type
__cfduid pingdom.net Used by the content network, Cloudflare, to identify trusted web traffic. 1 year HTTP Cookie
Statistics (10)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name Provider Purpose Expiry Type
@@History/@@scroll|# pattesonsglass.co.uk Unclassified Persistent HTML
__utm.gif google-analytics.com Google Analytics Tracking Code that logs details about the visitor’s browser and computer. Session Pixel
__utma pattesonsglass.co.uk Collects data on the number o f times a user has visited the web site as well as dates for the first and most. 2 Years HTTP
__utmb pattesonsglass.co.uk Registers a timestamp with the exact time of when the user accessed the website. Used by Google
Analytics to calculate the duration of a web site visit
Session HTTP
__utmc  pattesonsglass.co.uk Registers a timestamp with the exact time o f when the user leaves the web site. Used by Google Analytics to calculate the duration of a web site visit. Session HTTP
__utmt  pattesonsglass.co.uk Used to throttle the speed o f requests to the server. Session HTTP
__utmz  pattesonsglass.co.uk Collects data on where the user came from, what search engine was used , what link was clicked and what search term was used . Used by Google Analytics. 6 Months HTTP
  • _ga – Pattesons Glass – Registers a unique ID that is used to generate statistical data on how the visitor uses the web site. – HTTP – 2 years
  • _gat –  Pattesons Glass – Used by google Analytics to throttle request rate. – HTTP – Session
  • _gid – Pattesons Glass – Registers a unique ID that is used to generate statistical data on how the visitor uses the web site. – HTTP – Session

Marketing (2)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Name Provider Purpose Expiry Type
collect google-analytics Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. Session Pixel
r/collect doubleclick.net Unclassified Session Pixel
Unclassified (1)
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual.
Name Provider Purpose Expiry Type
img/beacon.gif rum-collector.pingdom.net Unclassified Session Pixel

Shipping & Delivery

The delivery is based on an economy service, which may take up to 5 working days from the date of ordering. The goods will require a signature upon delivery. If the delivery is made and a signature is unavailable, a charge will be made to re-deliver the goods. If the goods ordered are out of stock at the time of ordering, a sales team member will contact you to advise on the due date. Orders will only be delivered in full. No part orders will be delivered. No claims for loss or damage will be accepted after the delivery has been made. Please ensure all cartons are undamaged whilst the driver is present. The following postcodes are not covered by our standard shipping prices and are subject to an additional carriage charge. Please call our sales office for a quote on 01472 340005.
IM, BT, HS, IV, KW, AB, PH, PA, FK, KY & G
Privacy & Security
This Shopping cart is secured by a 128bit Secure Socket Layer (SSL) certificate. This means any of the information that is sent to us via this shopping cart is encrypted before being sent over the network. When entering information, you will see a secure padlock icon in the bottom right hand corner of your browser. Any credit or debit card information you send is processed by Sage Pay, a market leading secure payment gateway merchant. We will not share any of your information with any other 3rd party.
Returns & Replacements
We try our best to ensure that your order reaches you in perfect condition, however due to the nature of the product, from time to time we accept there will be some damages. If you would like to return your order in the event its damaged, please call our sales team on 01472 340005 and we will be happy to collect or replace it at our cost. If there are individual items broken we will offer you a refund proportionate to the value of your order or send extra items on your next order to replace the broken items. We advise all customers to contact us within 7 days of delivery if there are any problems with orders whether it be damaged or missing items or any other issues. If you have any questions our Sales Team will be able to discuss them with you.

It’s not an issue if you’ve ordered the wrong item, whether it’s too big, too small or too many. Just give us a call to discuss it within 7 days of delivery. We are happy for them to be returned in their original packaging and at your own expense. Unfortunately, we will have to ask you to cover the cost of the original delivery cost too. Our sales team can talk this through with you.

We ask that you do not return anything without prior arrangement

Contact Information
For any enquiries please contact our sales office:Pattesons Glass Ltd
No. 25 Atlas House
Estate Road 8
South Humberside Industrial Estate
Grimsby, N.E. Lincolnshire
DN31 2TGSales Tel: +44 (0) 1472 340005
Sales Fax: +44 (0) 1472 241573
Sales Email:sales@pattesonsglass.co.uk
Payment & Pricing
Payment can be made by credit or debit card. We currently support the following card types:

  • Visa
  • Visa Delta/Debit
  • MasterCard
  • Solo
  • UK Maestro

For other methods of payment please contact our sales team.

Copyright
The content (content being images, text, sound and video files, programs and scripts) of this website is copyright © Pattesons Glass Ltd (not pattersons glass). All rights expressly reserved. You agree to abide by all copyright notices and restrictions attached to the content and not to remove or alter any such notice or restriction.